"it’s important that all of us do precisely what our competitors and customers will ultimately do: close our eyes and form a realistic picture of what a post-PC world might actually look like, if it were to ever truly occur. How would customers accomplish the kinds of things they do today? In what ways would it be better? In what ways would it be worse, or just different?"
What happens after the PC? Will the complexity of PC technology, i.e. the complexity of Microsoft Windows, essentially doom it? Is the answer a number of smaller connected services, like apps, each carrying out small tasks that together cover our information processing needs?
